Professional Door Teams
- Access control and age verification
- Search routines and refusal management
- Conflict de-escalation and incident reporting
- Venue briefings and liaison with management
- Clear ejection and welfare procedures
Customer Care & Compliance
Door supervisors balance guest experience with legal obligations. Teams are trained in licensing conditions, search policies, and recording refusals, with emphasis on respectful communication, safeguarding, and zero-tolerance of disorder.
Briefings & Incident Handling
Pre-shift briefings cover venue layout, radio channels, emergency routes, and incident codes. Incidents are logged with timestamps and witness details to support venue compliance and post-incident review.
Compliance & Training
SIA-licensed staff with additional training (first aid, fire safety). Supervisors ensure appearance, punctuality, and reporting discipline.
Venue Types
FAQs
How do you manage refusals and ejections?
We follow venue-agreed procedures with clear communication, de-escalation first, accurate refusal logs, and liaison with management and police where necessary.
Do you cover ID checks and searches?
Yes, teams are trained in search policies, age verification, and safeguarding, aligning with licensing conditions and venue policy.
Can you scale teams for peak nights?
We can scale staffing for seasonal peaks, special events, and multi-venue operations.