24/7 Rapid Response
0121 751 6931

Key Holding & Response

24/7 alarm attendance and secure custody of keys so your staff don’t have to attend out of hours. We document every callout with time-stamped reports and align procedures to your escalation matrix.

Protect Your Team

We attend alarms so your staff don’t have to, ensuring lone worker safety and compliance.

  • • 24/7 response and incident documentation
  • • Secure key management and audit trail
  • • Lock/unlock and contractor access

Alarm Attendance

On alarm activation, our responders attend, secure the site, liaise with monitoring and police where required, and provide a full incident report. This protects staff from out-of-hours callouts and reduces liability.

Secure Custody

Keys are stored in secure custody with audit trails. We control access, maintain key registers, and rotate seals in line with best practice. Contractor access can be pre-authorised with identity checks.

Typical Scenarios

  • • Out-of-hours alarm activation and site reset
  • • Contractor access and lock/unlock routines
  • • Welfare checks and lone worker support
  • • Property inspections for vacant sites

FAQs

How fast is your response?

We operate 24/7 with responders dispatched immediately on alarm activation. Arrival time depends on distance and conditions; SLAs can be agreed.

How are keys stored and tracked?

Keys are sealed, coded, and stored in secure custody with an audit trail. Access is controlled and seals rotated in line with best practice.

Can you combine with CCTV and patrols?

Yes. Key holding integrates with remote monitoring and mobile patrols for a complete escalation and response service.